mssmem.com

I forget…what did that email say? oh yeah, its at mssmem.com

AIDET

AIDET is the acronym for a tool implemented by the Studer Group to improve communication with patients. The tool has been proven to decrease patient anxiety, increase adherence with your recommendations, improve clinical outcomes and increase patient satisfaction. AIDET stands for:

A = Acknowledge

  • Make Eye Contact
  • Greet in a pleasant manner

I = Introduce

  • State your name and role

D = Duration

  • Give the patient expected time for tests, results and length of stay

E = Explanation

  • Explain the reason for tests

T = Thank You

  • Consistently thank the patient
  • Ask about questions before ending the session

Written by phil

August 18th, 2008 at 8:10 pm

Posted in Service Excellence